This is Erin, the Office Manager at the studio. Recently we have been asked by some families to reschedule lessons for various reasons i.e. illness, weather, participation in other events. I feel the below article, written by a Suzuki mom who is also a economist, gives a very articulate view on our way of thinking. The educators at Keys & Strings (especially the head teachers) rarely miss lessons, to make it a point to not inconvenience their students who have chosen a specific lesson time and day weekly on their schedules. We feel the teachers are paid to be available to each family at their designated time with the obligation of being at the studio for their assigned teaching days/times, and prepared for each individual students needs. We appreciate that our families pay for the month in advance according to their agreement with our studio, and would like to help them understand that they are paying for a time slot with their chosen teacher, during which time they will rece
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